TrimdIn
Support made faster with TrimdIn
Speed up support with centralized access to SOPs, help docs, and escalation paths — so your team can deliver faster responses and better service.
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Make standard operating procedures accessible and up to date
Whether for ticket handling, troubleshooting, or incident resolution, TrimdIn ensures your support team knows exactly what to do and where to find it.
trmd/sops
Central SOP repository
Store detailed workflows for ticket triage, troubleshooting, and common support processes.
trmd/checklists
Incident response • Daily support routines
Provide quick-access checklists to ensure nothing falls through the cracks.
trmd/escalation-protocols
Escalation matrices • SLA guides
Make clear when and how to escalate issues, so support flows smoothly.
Give agents and customers fast access to help content—internal or external
TrimdIn simplifies navigation and reduces time spent searching across platforms.
trmd/help
Zendesk • HelpJuice • Freshdesk
Short links to key articles, product how-tos, and troubleshooting content for quick reference.
trmd/self-service
Customer-facing FAQs • Community forums
Boost customer self-sufficiency by linking to curated help resources.
trmd/tutorials
Video walkthroughs • Step-by-step guides
Share multimedia resources that speed up learning and resolution.
Equip your support team with instant answers to common questions
TrimdIn connects agents to FAQs, internal insights, and product updates.
trmd/faq
Intercom • HubSpot Service Hub
Link directly to the most-requested answers for fast, confident agent responses.
trmd/product-updates
Release notes • Feature briefs
Keep the team informed about new functionality and bug fixes.
trmd/troubleshooting
Known issues • Workarounds
Provide quick access to documented fixes and escalation tips.
And more...
Escalate faster
Minimize delay during urgent issues or outages. TrimdIn provides fast entry points to critical workflows, alerts, and on-call escalation protocols.
Onboard new agents
Get new hires productive faster with one place for everything they need. TrimdIn simplifies onboarding with a central hub for support tools, docs, and expectations.
Stop Searching, Start Doing
TrimdIn removes the everyday friction of finding information — so your team can stay in the zone.
53%
of employees say they waste valuable time searching for the right information.
With TrimdIn, that number drops to zero — giving your team instant access to organized, searchable, and always up-to-date resources.
Start Today
Discover how streamlining access to information drives productivity, reduces wasted hours, and directly boosts your bottom line.
TrimdIn
- Empowers employees by reducing friction in information access
- Fewer distractions, more time for deep work
- Faster onboarding for new hires
- Efficiency gains translate directly to bottom-line value
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Have questions? Need a custom demo or help getting started with TrimdIn? We're here to help.